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Human rights abuse issues are complex, nonlinear and ever-changing problems; the problem definition derives from solution strategy; the key stakeholder groups have radically different world views and frames of the problem, and often the problem can only be “solved” by group effort. All of these characteristics describe what sociologist Horst Rittel (1973) called “wicked problems.” You know what some are: terrorism, poverty, peace in the Middle East… along with many of the human rights issues two great human rights organizations, Ella Baker Center (EBC) and WITNESS, work to change.

We were hired to work with these two partners to develop an analysis of the social returns attributable specifically to System Failure– a wicked problem challenge. So we used a wicked problem solution strategy to define an approach. We had to capture the different stakeholders observations about what change had taken place and what caused it. The key impact question was, “What impacts are because of the specific event, organization, or specific aspect of the campaign?”

To determine this three types of information are needed from stakeholders.

1. Information about Magnitude
How big was the change?
How difficult was it to effect?

2. Information about Linkage
How did the film play a role?
How much did the film have to do with causing the change?

3. Information about Confidence
How sure are we that our rating of the linkage between the film and the change is accurate?
Our approach to SROI Analysis for Wicked Problems is summarized in this pdf (scroll down to the section called “also available from SVT”). Have you grappled with measurement of change in a wicked problem situation? How did you do it?